Terms & Conditions
We've written these terms in plain, straightforward language — not dense legal jargon. Please read them carefully before using the hura500 platform so you fully understand your rights and responsibilities.
Key Summary
Before reading the full terms, here are the six most important things every hura500 member needs to know.
Hura500 accepts members aged 18 and above only. By registering, you confirm that you meet this minimum age requirement. Accounts found to have been registered by underage individuals will be terminated immediately and any remaining balance will be forfeited.
Each individual is permitted to hold only one active account at hura500. Holding multiple accounts to exploit bonuses or circumvent betting limits is a serious violation that will result in the closure of all associated accounts and forfeiture of balances and bonus winnings.
All transactions on hura500 are conducted in Malaysian Ringgit (RM). Accepted deposit methods include Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. Withdrawals are processed only to bank accounts or e-wallets registered in the same member's name — transfers to third parties are not permitted.
All bonuses at hura500 are subject to wagering requirements as specified for each promotion. Bonuses cannot be withdrawn until the wagering requirements have been met in full. The specific requirements for each promotion are clearly stated on the relevant promotions page.
Hura500 protects your account with 256-bit SSL encryption, but you are responsible for keeping your password confidential. Do not share your login details with anyone. hura500 will not be held liable for any losses resulting from a member's own disclosure of their password.
Hura500 is committed to responsible gaming. We provide deposit limit, session limit, and self-exclusion tools to help you stay in control. Any signs of problem gambling identified by our team will be followed up proactively with the appropriate care and support.
These Terms and Conditions ("Terms") govern your use of the hura500 platform, accessible via hura500.best and all associated subdomains ("Platform"). These Terms constitute a legally binding agreement between you ("Member" or "You") and hura500 ("Company", "We").
By registering an account, making a deposit, or using any part of the hura500 Platform, you fully and unconditionally agree to these Terms, along with the Privacy Policy and Responsible Gaming Policy, which form part of this agreement. If you do not agree with any part of these Terms, please discontinue your use of the Platform immediately.
Important Note: These terms are written in Bahasa Melayu for maximum clarity for Malaysian users. In the event of any conflict in interpretation, the Bahasa Melayu version shall be the definitive reference for members using the Platform in Malaysia.
Hura500 reserves the right to update or amend these Terms at any time. Changes take effect immediately upon being posted on the Platform. Continued use of the Platform following any amendment constitutes acceptance of the revised Terms. We will make reasonable efforts to notify registered members of any material changes.
To register and use the hura500 Platform, you must meet all of the following requirements at all times:
Each individual is only permitted to register and maintain one (1) active account at hura500 at all times. Upon registering, you are required to provide information that is truthful, accurate, current, and complete. hura500 reserves the right to request identity verification documents at any time, including a copy of your MyKad, bank statement, or proof of address.
Holding multiple accounts — including accounts registered using another person's details — is a serious violation. hura500 employs advanced detection technology and reserves the right to close all associated accounts and forfeit all balances and winnings without prior notice.
Hura500 reserves the right to require identity verification (KYC — Know Your Customer) before processing a first withdrawal or when account activity warrants a review. The verification process typically requires a clear copy of your MyKad and may include proof of current address. Verification is completed within 24 to 72 hours during normal business hours.
Hura500 accepts deposits via the following local Malaysian payment methods, all in Malaysian Ringgit (RM):
| Payment Methods | Processing Time | Minimum Deposit | Fees |
|---|---|---|---|
| Touch 'n Go eWallet | Instantly (<30 seconds) | RM 30 | None |
| GrabPay | Instantly (<30 seconds) | RM 30 | None |
| Boost | Instantly (<30 seconds) | RM 30 | None |
| ShopeePay | Instantly (<30 seconds) | RM 30 | None |
| DuitNow | Instantly (<30 seconds) | RM 30 | None |
| FPX (Maybank2u, CIMB Clicks, etc.) | Instant (<2 minutes) | RM 30 | None |
All deposits must be made using a payment method registered in the same member's name. hura500 does not accept deposits from third-party accounts. hura500 reserves the right to return any deposit that does not meet this requirement to its original source without compensation.
Hura500 accounts do not earn interest on stored balances. Account balances are gaming balances and not financial deposits. hura500 is not liable for any losses arising from processing delays caused by payment providers.
Withdrawals at hura500 are subject to the following conditions:
Hura500 processes approved withdrawals in under 5 minutes for fully verified accounts. However, the time for funds to reach your bank account or e-wallet may vary depending on the processing times of the respective bank or e-wallet provider. hura500 is not responsible for delays beyond our control.
Hura500 reserves the right to place a temporary hold on withdrawals while carrying out standard security procedures or reviewing suspicious activity. This hold typically does not exceed 72 hours. If additional documentation is required during the review, you will be contacted via email or live chat.
Anti-Fraud Policy: hura500 operates a real-time fraud detection system. Any attempt to manipulate the system, exploit software errors, or engage in fraudulent activity will result in immediate account closure, forfeiture of winnings, and potential legal action.
All bonuses and promotions at hura500 are subject to the specific terms stated in each offer. General conditions that apply to all bonuses include:
The bonus wagering requirement refers to the total amount that must be wagered before bonus winnings can be withdrawn. For example, a RM 100 bonus with a 20× wagering requirement means you must wager a total of RM 2,000 before the bonus portion can be converted into withdrawable funds.
Abusing bonuses or promotions — including using multiple accounts, colluding with other players to meet wagering requirements, or employing hedging or arbitrage betting strategies designed to fulfil conditions without genuine risk — is strictly prohibited and will result in cancellation of all bonuses and possible account closure.
All games on the hura500 platform — including slots, table games, Live Casino, Sports Betting, and e-sports — are operated in accordance with the rules set by the respective software providers and hura500. The results of all casino games using an RNG (Random Number Generator) are final and cannot be disputed.
In the event of a technical disruption during gameplay — including loss of internet connection on your end, server outages, or software errors — hura500 will act in accordance with its established fair play policy. Bets in progress at the time of the disruption may be voided and refunded, or settled based on data recorded at the point of disruption, depending on the game type and nature of the interruption.
Sports Betting at hura500 covers the Malaysia Super League, EPL, BWF badminton, tennis, and esports including Mobile Legends and PUBG Mobile. Odds displayed are the odds valid at the time the bet is placed. Once a bet is confirmed, the odds cannot be changed. hura500 reserves the right to void bets on events that are cancelled, suspended for more than 48 hours beyond their original schedule, or where a clear error in the displayed odds has occurred.
The following actions are strictly prohibited on the hura500 platform and may result in immediate account suspension or closure:
Hura500 reserves the right to take appropriate action against accounts that violate any of the above rules, including forfeiting winnings obtained through unauthorised behaviour.
The security of your hura500 account is a shared responsibility between you and hura500. The following are your obligations as a member regarding account security:
Hura500 will never ask for your password via email, live chat, or any other channel. If you receive any communication requesting your password on behalf of hura500, treat it as a phishing attempt and report it to our security team immediately.
Hura500 uses 256-bit SSL encryption to secure all communications between your browser and our servers. Your financial data is processed through secure payment channels and is not stored on hura500's servers once a transaction is complete. For more information, please read Privacy Policy us.
The hura500 Platform is provided "as is" without any express or implied warranties. hura500 makes no guarantee that the Platform will be available at all times, free from errors, or suited to your specific requirements. To the extent permitted by Malaysian law, hura500 is not liable for:
Hura500's total maximum liability to any member shall not exceed the net deposit amount made by that member in the 30 days prior to the claim being made, unless otherwise required by applicable law.
You may close your hura500 account at any time by contacting our customer support via email or live chat. Prior to closure, all eligible balances will be returned to you subject to the fulfilment of applicable withdrawal conditions. Closure requests are typically processed within 5 business days.
Hura500 reserves the right to suspend or close any account without prior notice under the following circumstances:
If you feel the need to step away from the platform for a period, self-exclusion tools are available in your account settings or through customer support. Exclusion periods range from a minimum of 30 days to permanent exclusion. During an exclusion period, your account will be inaccessible and any attempt to create a new account will be blocked.
Hura500 takes a proactive approach to responsible gaming. We believe that entertainment should always remain just that — something enjoyable and fun that does not bring harm to your daily life or the lives of your family.
The hura500 Platform provides the following tools, accessible via the "Responsible Gaming" section in your account settings:
If you or someone you know has concerns about gambling habits, please contact the hura500 support team or visit the Responsible Gaming us for more information and professional support resources available in Malaysia.
Hura500 reserves the right to amend, update, or replace these Terms at any time at our sole discretion. The latest version of the Terms will always be available on the Platform with the update date clearly noted. For material changes, we will endeavour to notify registered members via email or in-Platform notification at least 14 days before the changes take effect, except where changes are required for legal or security reasons that demand immediate implementation.
Continued use of the Platform after any amended Terms take effect will be considered full acceptance of the revised Terms. If you do not agree with the revised Terms, you have the right to stop using the Platform and request account closure.
Governing Law: These Terms are governed by and interpreted in accordance with applicable law. Any dispute arising in connection with these Terms or the use of the hura500 Platform shall be resolved through good-faith negotiations between both parties. hura500 is committed to resolving member complaints fairly and promptly through a formal complaints process, which can be initiated by contacting our customer support team.
If you have any questions regarding these Terms, please contact us by email at support@hura500.best or via live chat on the Platform. Our Bahasa Malaysia-speaking support team is available 24 hours a day, 7 days a week.
FAQ
Quick answers to the questions most frequently asked by hura500 members regarding the platform's terms of use.