Privacy Policy
Hura500 takes the privacy of every member seriously. This Policy clearly explains what data we collect, how it is used, and how we protect it — written in plain language, not confusing legal jargon.
Our Privacy Commitment
Before reading the full policy, here are the six core principles that guide how hura500 handles the personal data of all its members.
All data transmitted between your device and hura500's servers is protected using 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions. This means your personal and financial information cannot be read even if it is intercepted in transit.
Hura500 has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes. Your data is yours — we only use it for purposes you have consented to and those required for the operation of the platform.
Hura500 only collects data that is strictly necessary to manage your account, process transactions, and meet legal requirements. We do not collect irrelevant or excessive data. This data minimisation principle means you never have to worry about unnecessary personal information being shared.
Hura500 is committed to being fully transparent about how your data is used. This Privacy Policy is written in plain language — not legal jargon engineered to confuse. You have the right to know what happens to your information, and we are committed to keeping you informed.
As a hura500 member, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, request deletion of your data in certain circumstances, and withdraw any consent you have previously given. Contact our support team to exercise any of these rights.
Hura500 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection principles. We appoint an internal privacy officer to oversee compliance and handle privacy-related enquiries from members.
This Privacy Policy ("Policy") describes how hura500 ("Company", "We", "hura500") collects, uses, stores and protects your personal information when you use our platform at hura500.best and all related services ("Platform"). This Policy applies to all users of the Platform, including visitors, registered members, and former members.
Hura500 is committed to protecting your privacy and handling your personal data responsibly, transparently and securely. We operate in accordance with the principles set out in Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.
Your Consent: By registering an account on hura500, making your first deposit, or continuing to use the Platform after this Policy has been updated, you consent to the collection and use of your personal data as described in this Policy. If you do not agree, please stop using the Platform and contact us to close your account.
Hura500 is the data controller for personal information collected through the Platform. This means we are responsible for determining the purposes and manner in which your personal data is processed. If you have any questions about this Policy or how we handle your data, please contact us at support@hura500.best.
When you register and use the hura500 Platform, you provide us with the following data:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Identity verification (KYC), legal compliance |
| Contact Information | Malaysian phone number, email address, residential address | Account communications, OTP verification, important notices |
| Financial Information | Bank account details, e-wallet name (TNG, GrabPay, etc.) | Processing of deposits and withdrawals |
| Login Information | Username, password (stored in encrypted format) | Account security and verification |
| Verification Documents | Copy of MyKad, bank statements, proof of address | KYC and anti-money laundering compliance |
When you use the hura500 Platform, our systems automatically record the following technical information:
Hura500 does not store your credit/debit card numbers or full e-wallet account details on our servers once a transaction is complete. All payment processing via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX is handled through independent payment gateways that adhere to strict industry security standards.
Hura500 uses the personal data collected for the following purposes, all of which are necessary for the operation of the Platform and the delivery of quality services to you:
You may opt out of marketing communications from hura500 at any time by clicking the "unsubscribe" link in any promotional email or by contacting our customer support. However, we will continue to send you important administrative communications related to your account even after you opt out of marketing.
Hura500 does not sell your personal data. However, there are limited situations where we may need to share data with certain parties in order to operate the Platform effectively:
Hura500 works with carefully selected third-party service providers to support the operation of the Platform. These providers are given access only to the data necessary for their specific tasks and are contractually obligated to protect that data:
Hura500 may be required to disclose your personal data to public authorities where mandated by applicable Malaysian law, a valid court order, or where such disclosure is necessary to protect the rights, property, or safety of hura500, its members, or the public. We will not disclose your data in these circumstances beyond what is required or permitted by law.
Cross-Border Data Transfers: Some of hura500's service providers may operate outside Malaysia. In such cases, hura500 ensures that data transfers only take place with parties that provide a level of data protection equivalent to or greater than Malaysia's PDPA, and strictly for the purposes required.
Hura500 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, misuse, loss, or damage:
While hura500 takes all reasonable steps to protect your data, no security system is perfect or can guarantee absolute protection at all times. You also share responsibility for your account's security by using a strong password, enabling 2FA, and never disclosing your login details to anyone.
Hura500 uses cookies and similar tracking technologies to enhance your experience on the Platform, understand usage patterns, and deliver relevant content. The following are the types of cookies we use:
These cookies are essential for the core functionality of the Platform and cannot be disabled. They include session login cookies that keep you signed in while browsing the Platform, security cookies to prevent CSRF attacks, and language preference cookies to retain your Bahasa Melayu settings.
We use analytics cookies to understand how members use the Platform — which pages are visited most often, how long users spend in each section, and where they come from. This information helps us improve hura500's design and functionality for a better experience. Analytics data is aggregated and does not identify individuals personally.
These cookies remember your preferences and settings on the Platform — including your favourite games, display settings, and any betting limits you have set. This allows hura500 to provide a more personalised and relevant experience for you.
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the Platform's functionality — including your ability to log in and use interactive features. For guidance on managing cookies across different browsers, please refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the data protection principles adopted by hura500, you have the following rights with respect to your personal data:
Request a copy of all personal data we hold about you in a readable format.
Request the correction of inaccurate or incomplete personal data in our records.
Request the deletion of your personal data in certain circumstances where there is no legal basis for continued processing.
Request a restriction on the processing of your data while you dispute its accuracy or have a pending claim.
Object to the processing of your personal data for direct marketing purposes at any time, without needing to provide a reason.
Receive your personal data in a structured, machine-readable format for transfer to another service provider.
Hura500 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or to meet applicable legal obligations:
When personal data is no longer required and there is no legal obligation to retain it, hura500 will securely delete or anonymise that data in accordance with established data deletion procedures.
The hura500 Platform is intended solely for individuals who are of age 18 years and above. hura500 does not knowingly collect or process personal data from individuals under the age of 18.
If we become aware that we have collected personal data from anyone under the age of 18, we will take immediate steps to delete that information and close the account in question. If you believe we may have collected information from a minor, please contact us immediately at support@hura500.best so that we can take immediate action.
Parents and guardians are encouraged to monitor their children's online activity and use appropriate parental control software to prevent unauthorised access to online gambling platforms. If you believe a minor has accessed hura500, please contact us and we will respond promptly.
Hura500 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data collection practices, new legal requirements, or relevant technological developments. The latest version of this Policy will always be available on the Platform, with the "Updated" date clearly noted at the top of the page.
For material amendments — changes that significantly affect how we process your personal data or your rights — hura500 will provide registered members with reasonable notice via email to the address registered on your account, or through a prominent notification on the Platform, at least 14 days before the changes take effect.
Continued use of the Platform after any Policy amendment takes effect will be deemed your acceptance of the revised Policy. If you do not agree with the changes made, you have the right to stop using the Platform and request account closure by contacting hura500 customer support.
If you have any questions or concerns, or wish to exercise any of your rights regarding your personal data, hura500's privacy team is ready to assist. Here's how to reach us:
We will endeavour to respond to all privacy enquiries within 30 days from the date of receipt. For complex requests or those requiring additional identity verification, this period may be extended with written notice to you. hura500 does not charge any fees for exercising your data protection rights under normal circumstances.
Identity Verification for Data Requests: To protect your privacy, hura500 may need to verify your identity before processing any requests related to data access, correction or deletion. This is a security measure to ensure that no unauthorised party can access or modify your personal data without your knowledge.
FAQ
Answers to the most frequently asked questions from hura500 members about privacy and the protection of their personal data.